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A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that the provision of services will be delivered consistently to predetermined high standards.
We all share the responsibility of the delivery of high quality services and for continual improvement.
Long term relationships require ongoing commitment to achieving business excellence.
This Quality Management Policy Standard sets out a framework for the development and
implementation of a Quality Management System to meet the requirements of The JLP Building Group Management System.
This Policy Standard is applicable to all activities undertaken by The JLP Building Group.
The Policy Standard is issued under the authority of the Managing Director of The JLP Building Group.
Objective and Commitment
The overall quality objective is to ensure that The JLP Building Group delivers a consistently high level of service throughout our extensive and diverse construction business.
The JLP Building Group is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. We will, therefore:-
Clearly understand the current and potential future requirements and expectations of out customers.
Work closely with our customers, suppliers and partners to achieve business and quality objectives.
Deliver services of the highest practicable quality, reliability and consistency that meet our customers requirements.
Implement quality management in a systematic and planned way through the application of management systems that support the delivery of the business plan.
Educate and train our people to support the delivery of high quality work.
Establish and measure performance and customer satisfaction against appropriate quality objectives and/or targets.
Measure at an appropriate level service performance and customer satisfaction.
Continually review and improve our processes and levels of service.
We all share the responsibility for the delivery of high quality products and services and for continual improvement. Long term relationships require ongoing commitment to achieving business excellence.
As a company, we pride ourselves on the delivery to our customer of services that are of a high quality. The implementation of a quality management system will enable the company to analyse
customer requirements, define processes that will contribute to the achievement of a product or service that is acceptable to the customer and it will keep those processes under control.
A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that the provision of service and products will be delivered consistently to predetermined high standards.
Quality management systems can assist organisations in enhancing customers satisfaction.
4.1 Quality Management System
The JLP Building Group will, as an integral part of the management of the business, develop and implement appropriate quality management system(s) that address the following elements:-
Quality Management 5 ensuring a formalised, explicit and pro-active approach to systematic business management in meeting its many responsibilities within the
provision of business and operating in respect of all aspects of the company0s activities. It will include, as its foundation, a statement of quality policy defining the
company0s fundamental approach to managing quality. It will be based upon common principles which will enable the company to identify its strengths and
weaknesses; provide for evaluation against generic models and external recognition; provide a basis for continual improvement.
Quality Responsibility 5 ensures that everyone involved in the quality aspects of the business has clearly defined responsibilities and that managers are responsible
for the quality performance of their own organisations.